Refund and Returns Policy

You may return an item for a refund under the following conditions:

Do you accept returns?

Yes We accept returns for defective and non-defective products.

Return Method: By mail

The item must be returned within 14 days of delivery.

The item must be unused, in its original packaging, and in resalable condition.

There is no restocking fee for returned items.

Customers are responsible for the return shipping costs, which are non-refundable.

Refunds will be processed within 5 business days of receiving the returned item.

Custom-made or bespoke items are non-returnable unless faulty.

Return Label is included in the package

Faulty or Damaged Items

We take quality seriously and ensure that all products are free from defects at the time of dispatch. If you receive a faulty or damaged item, follow these steps:

Inspect Your Order: Please check your order immediately upon delivery to ensure it is complete and in good condition.

Contact Us Within 14 Days: If you find an issue, notify us as soon as possible (and no later than 14 days from delivery).

Provide Supporting Evidence: Email us with photographs of the faulty or damaged item for assessment.

Return or Replacement: We will arrange for the faulty item to be collected. Upon verification of the fault, we will issue a replacement at no extra cost.

Any product faults reported after 14 days will be processed under our warranty policy.

Exchanges

We understand that sometimes an exchange is necessary. If you would like to exchange an item, please:

Notify us within 14 days of delivery.

Return the item in unused, original condition and packaging.

Pay for the return shipping costs.

Once we receive and inspect the returned item, we will dispatch the replacement.

Change of Mind Returns

If you have changed your mind about a purchase, you can return the item under the following conditions:

Notify us in writing (email accepted) within 14 days of receiving your order.

The item must be unused, undamaged, and in its original packaging.

Customers are responsible for the return shipping costs.

Refunds will be processed within 5 business days of receiving the returned item.

How to Initiate a Return

To request a return or refund, please contact our customer service team via email or phone:

Business Phone: 074 2897 6055

Support Email:
Info@tarpaulinsmaster.co.uk

Business Address:  6 Southover, London N12 7JE, UK 

Please include your order number, contact details, and reason for return in your request.

Processing Time for Refunds

Once we receive and inspect your returned item, we will notify you regarding your refund status.

If approved, refunds will be processed to your original payment method within 5 business days.

Please note that banks or payment providers may take additional time to reflect the refund in your account.

Exceptions & Exclusions

Bespoke or made-to-order items are non-refundable unless faulty.

Used, damaged, or non-resalable items will not be eligible for a refund.

Any returned items outside of the 14-day return window will not be accepted unless under warranty.

At Tarpaulins Master, we are committed to providing high-quality products and exceptional customer service. If you have any questions regarding our Refund & Return Policy, please contact us for further assistance.

Contact Information

Business Name: Tarpaulin Master

Business Phone: 074 2897 6055

Support Email:
Info@tarpaulinsmaster.co.uk

Business Address:  6 Southover, London N12 7JE, UK 

Business Hours: Monday – Friday: 10:00 AM – 06:00 PM GMT

Response Hours: We Aim to response within 2 Days